PaperTrail Consulting – Terms & Conditions

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These Terms & Conditions apply to all services provided by PaperTrail Consulting (“we”, “us”, “our”) to the client (“you”, “your”).

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

PaperTrail Consulting provides bookkeeping, administration, systems setup, consulting, and related business support services as agreed in writing with each client.

Services will be performed based on the information provided by the client. We do not provide taxation, financial planning, or legal advice unless explicitly stated in a separate written agreement.

Any work requested outside the agreed scope may be quoted and billed separately.

You agree to:

• Provide accurate, complete, and timely information
• Supply all records required for us to perform services
• Retain original source documents for taxation and audit purposes
• Review all reports and advise us promptly of any issues or discrepancies

PaperTrail Consulting is not responsible for errors resulting from incomplete, incorrect, or late information supplied by the client.

All fees are outlined in proposals, quotes, or invoices and are exclusive of GST unless otherwise stated.

Payment terms are 14 days from the invoice date unless otherwise agreed in writing.

We reserve the right to request:

• A retainer
• Progress payments
• Full payment in advance for certain services
   

If payment is not received by the due date:

• Late fees and/or interest may be applied
• Services may be suspended without notice
• Any reasonable costs incurred in recovering overdue amounts, including debt collection and legal fees, will be payable by the client
   

We may suspend or terminate services if:

• Invoices remain unpaid beyond 14–30 days
• The client breaches these Terms & Conditions
• We believe continued engagement exposes us to unacceptable risk

Either party may terminate services with 14 days written notice, unless otherwise stated in a separate service agreement.

Outstanding invoices remain payable upon termination.

All client information is treated as strictly confidential and will not be disclosed to any third party except where:

• Required by law
• Authorised by the client
• Necessary to perform agreed services (e.g. software providers, accountants)

We comply with Australian Privacy Laws in relation to all personal and business information.

To the maximum extent permitted by law:

• PaperTrail Consulting is not liable for any indirect, incidental, or consequential loss
• Our total liability is limited to the value of the services provided for the period in which the claim arose
• We are not responsible for losses arising from decisions made by the client based on reports or information we provide
   

All work is completed using information supplied by the client and external systems. While every effort is made to ensure accuracy, ultimate responsibility for financial records rests with the client.

We do not audit or independently verify client data.

GST will be applied in accordance with Australian tax law where applicable. It is the client’s responsibility to confirm the correct tax treatment of all transactions in their records and statements.

All records, reports, and files remain the property of the client once all outstanding invoices have been paid in full.

We reserve the right to retain copies for legal, compliance, and record-keeping purposes.

PaperTrail Consulting may assist with setup and troubleshooting of third-party software systems. We are not responsible for:

• Software outages
• Data loss caused by external platforms
• System errors beyond our control

All software licensing and subscription costs are the responsibility of the client.

Any dispute regarding an invoice or service must be raised within 7 days of the invoice date. If not raised within this period, the invoice will be deemed accepted.

We will make reasonable efforts to resolve disputes amicably.

We are not liable for delays or failure to perform services due to circumstances beyond our control, including but not limited to natural disasters, power outages, system failures, illness, or acts of government.

PaperTrail Consulting reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on our website and will apply to future services.

These Terms & Conditions are governed by the laws of Western Australia, and both parties submit to the exclusive jurisdiction of the WA courts.

By engaging PaperTrail Consulting and/or paying any invoice, you acknowledge acceptance of these Terms & Conditions.